The current System Requirements can be found here.
Revised 12/14/21 1
System Requirements
This document covers requirements for Cloud 9 regarding:
• Hardware Features and
Requirements
• Software
• Browser
• Network
• Peripheral Equipment
Hardware Features and Requirements
Cloud 9 may require other third-party software for unique business purposes; e.g., models,
tracing and presentations, and require additional hardware.
Please speak with your local IT consultant for setup, configuration, management and support
considerations.
Thin Clients (e.g., remote desktop, terminal server and Citrix) are not supported by Cloud 9.
They could introduce an unnecessary decline in program responsiveness.
Hardware Feature Minimum System
Requirements
Recommended System
Requirements
Architecture 32-bit 64-bit
Processor 1.8Ghz 2.4Ghz+
Memory 4GB of RAM 1 8GB of RAM
Storage (space) N/A N/A
Monitor Any monitor that can support a
resolution of 1366 x 768 or
higher 2
Any monitor that can support a
resolution of 1920 x 1080 or higher
1 2GB of memory can work for some general use cases. In addition, the computer system may
incur a performance impact based on environment configuration.
2 A lower resolution screen may work, but it will not provide the best visibility across our
application. Some sections of the software may not be able to be displayed in their entirety.
Please call an implementation specialist to connect and test the resolution with our demo
product.
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Software
This section outlines operating systems currently being used and products with an end-of-life
(EOL) status.
Operating System
Windows 8.1
Lifecycle Info: https://docs.microsoft.com/en-us/lifecycle/products/windows-81
Windows 10
Apple OS X 10.15+
Windows 11
IMPORTANT: C9 agent is not compatible with Apple OS X (Mac). C9 agent is used for various
services including connection to x-ray machines, document scanners, Topaz signature devices,
and in some cases printers.
End-of-life
Microsoft issued end-of-life (EOL) status for the following:
• Windows 7 on January 14, 2020
• Windows Vista on April 11, 2017
• Windows 8 on January 12, 2016
For these EOL products, Cloud 9:
• Cannot guarantee future compatibility with future versions Cloud 9 software as a
service
• Has ended its support of these EOL products.
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Browser
This section outlines browser recommendations and support for Cloud 9.
HTML5
Platform Recommended – Latest Version Supported – Latest Version
Windows Chrome
MS Edge
Chrome
MS Edge
Firefox
Mac Chrome Chrome
Firefox
Safari
iPad Safari Chrome
Safari
Android Chrome Chrome
Network
This section provides important information about office connectivity to the internet.
Internet Connection
• Each office requires its own dedicated connection to the Internet.
• Your office’s IP needs to be static during office hours.
• Offices with existing non-cable-based internet connection services should consider
switching to cable service.
o Cable service offers higher down/up speeds as compared to other service
options (e.g., T1, ADSL, ADSL2+, DSL).
o Cable service will prove to be a better value in a cost/benefit analysis.
• Minimum upload and download speed requirements at each office location may vary
based on office acceptable use policies, the number of systems at each location and
various use cases, etc.
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o When deciding how much bandwidth is needed, 1 Mb/s download rate for each
computer and 0.5 Mb/s upload per computer are our minimum
recommendations.
o Larger offices are not expected to have an upload speed above 20 Mb\s.
• Offices using Voice over IP (VoIP) should consider setting up network-based quality of
service controls to ensure office-based internet usage doesn’t affect the quality of the
VoIP.
• Cloud 9 recommends, but does not require, that all offices have a secondary internet
service provider. Speak with your local IT consultant for additional guidance.
o The primary and secondary service should not be using the same connection
type.
o If using cable as the main provider, a Wi-Fi hot-spot from a cell phone carrier or
DSL as the secondary service could be used.
• Cloud 9 does not recommend using VPN or any third-party connection to connect to
the internet. Doing so may cause performance and/or printing problems.
Local Area Network
An office-hired IT consultant should:
• Assess office-based network hardware and its related physical connectivity.
Over time, offices may move equipment and re-connect equipment (e.g., damaged or
loose cables, misconfigurations, etc.). As a result, this can negatively affect the
performance of Cloud 9 practice management software.
• Ensure the latest firmware updates are installed on all network equipment.
Firmware refers to the operating system on a hardware device. Outdated firmware can
result in odd and hard-to-troubleshoot user experiences due to faulty device code.
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Peripheral Equipment
This section provides guidelines for printers, scanners and imaging devices.
Printers
Most newer generation printers should work with Cloud 9.
• Check manufacturer documentation for compatibility for printers.
• Ensure the printer’s driver can handle custom paper sizes.
Requirements
Printers need to be either:
• Directly connected to user systems; OR
• Be configured to sit on/connect to the network in a stand-alone way
Optional Requirements
C9 Agent is an optional program to facilitate print management. Must be installed on a
Windows-based PC; it is not Mac compatible at this time.
Recommended Printers
• A printer that allows for customized paper size.
• Dymo Label Writer and a Dymo print server, especially for the MAC environment. The
Dymo print server is inexpensive and overcomes many obstacles of Dymo paper size
issues.
• Laser printers are recommended for bulk and color printing.
Scanners and Imaging Devices
Most newer generation document scanners should work with Cloud 9.
Note: Cloud 9 currently does not store 3D images or models. However, compressed versions
can be stored in the Cloud 9 document cabinet if the corresponding viewer is installed on the
machine where the compressed versions will be viewed.
TWAIN Driver
C9 Agent must be installed with the appropriate TWAIN driver (for Xray machines and scanners)
in order to be able to import documents/images directly into Cloud 9 without first copying the
document to the system’s desktop.
• TWAIN drivers are available for most PC-based digital machines.
Contact the device’s manufacturer to inquire about compatibility and supportability.
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• To use Cloud 9’s acquire function for TWAIN drivers, Cloud 9 requires the My
Documents folder to point at the local system’s hard drive.
Note: For networked office environments, the My Documents folder on systems may be
mapped to a network drive. In those cases, the offices would need to use the Cloud 9
import function instead of the acquire function.
• Cloud 9 currently cannot integrate with a TWAIN driver on Apple devices.
You can still scan on a MAC but will have to use Cloud 9’s import feature instead of
acquire feature.
• If Carestream imaging software is being used, contact Carestream support to get
special instructions to follow to use a TWAIN driver.
Monitors
Cloud 9 is designed to work in a wide screen layout.