C9 Agent is a PC program that connects peripherals with Cloud 9. It can be used to connect: printers, X-ray machines, document scanners, and topaz signature pads to Cloud 9. This is completed via an installation on a computer running Windows 8.1 or later. C9 Agent is not available for Mac users.
Printers connected to the PC running C9 Agent can be used to print from anywhere while logged into Cloud9. Not every screen supports this type of printing, and normal printing can also be used for any of these situations. Offices may have numerous virtual printers and may also specify defaults per individual or on a site-wide basis.
X-ray machines connect to C9 Agent to upload images directly into Cloud9 under Home > Images. When an X-ray is taken, a copy is stored in the user's document/twainexport folder on that PC until another X-ray is taken.
To find the Twain Export Folder you can click the files in your computer, then click Documents, and the Twain Export Folder will be in that section. Alternately, you can also take the file path of: C:\Users\[user name]\Documents\TwainExport to find the Twain Export Folder. For assistance with installing C9 Agent for an X-ray machine, please see this article: C9 Agent Installation Guide. If you have already installed C9 Agent on the X-ray Computer, and you cannot acquire an image or need help troubleshooting it not working correctly, please see this article: C9 Agent Troubleshooting Guide.
Document Scanners connect to C9 Agent to upload documents directly into Cloud9 under Home > Document Cabinet. Documents have a 5 MB limit. Once in a patient's Document Cabinet you would click the blue plus for acquire and use the C9 Agent with the document scanner to scan in the document. Installation and troubleshooting are the same as X-ray articles mentioned above if you are having any issues with your Document Scanner and C9 Agent.
Topaz Signature Pads connect to C9 agent and are used for signature-based functions when merging letters in Cloud 9. For help installing or using C9 Agent with a Topaz Signature pad, please see this article: Topaz Signature Pads.
As always, if you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.