Within Cloud 9, there is a way to set up the management of your printing needs using the Print Management option. This can control, for all users or specific users what print jobs are directed toward which printers. This is an application that will need to be turned on by the support team. There is no extra charge for this service. Once the Print Management is turned on, the following steps can be taken to customize your printing needs.
1. Navigate to Edit > Print Management > Print Defaults
2. Select the User whose defaults you wish to set. "All Users" will apply settings to all users on this URL. If certain employees have different printer needs, make certain their name is selected in this field and select the appropriate printers.
3. Select the C9 Agent you wish to set up defaults for. Notice on the below screenshot where the name of the C9 Agent can be located on your C9 Agent, to make certain you can see the available printers.
4. Select the Printer you wish to assign the print jobs to. The printer you need must be on the right side of the C9 Agent in order to be utilized. If it is only appearing on the left side of the Agent, highlight the name of the printer and select the activate button to move it to the right side.
5. Different types of print jobs may be assigned to different printers. It may be easier to select the most used printer from the list at the top of the screen and then change the two or three lines to the different printers used for those purposes.
As always, if you have any further questions, please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.