Summary
Planet DDS Pay’s Cost-Offset feature is built to provide a card-compliant, transparent, and automated way to reduce payment processing costs while keeping patients informed. Please note that this must be on your PDDS Pay contract. If you do not have this on the PDDS Pay account contract, that is okay. You can reach out to our Account Management team to get that added on.
• Reduce Overhead: Offset credit card fees by passing them to patients where regulations allow.
• Protect Margins: Keep treatment costs steady while recovering processing fees.
• Automated Compliance: Built-in safeguards ensure correct application, transparency, and compliance with state laws and card networks.
• Patient-Friendly: Displays surcharges as a separate line item so patients know exactly what they’re paying for. • Customizable & Seamlessly Integrated: Works natively in Cloud 9, providing full control over how and when to apply surcharges.
What will this look like within Cloud 9?
Before a credit card is entered at the Post a Payment screen, under Transaction Information, both the amount (in this example, it's a payment for $150.00) and the Estimated Surcharge ($4.50) will show. Under Total Payment Charges, however, the surcharge will not yet appear.
After a credit card is entered at the Post a Payment screen, the Transaction Information will look the same as before the card was entered. Total Payment Charges will now show the amount of $150.00, the CC Surcharge of $4.50 (note this will likely be different based on your practice setup).
This surcharge applies only to credit card payments. Debit, HSA, and FSA payments are exempt from the surcharge.
What will the Patient Ledger Look Like?
Note: Clients must request the surcharge option when signing up for PDDS Pay in order for the surcharge option to be available to them. The surcharge option must be on their PDDS Pay contract. If the surcharge option was not put onto the contract, clients can reach out to Support to be directed to the Account Management team to get that added on.
Once the surcharge is turned on in Cloud 9, it cannot be turned off and will apply to All Credit Card transactions.
As always, if you have any further questions, please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.