EMV DEVICE SETUP
Once Cloud 9 Pay has been configured, a new setup item called “EMV Devices - Cloud 9 Pay” will be available.
From this screen, you can view the Devices and Locations they are attached to at a glance. To configure them, check the box next to the specific EMV device you wish to work with and select the “Edit” button. If there are none set up, You will want to click the add option.
SUPPORTED EMV DEVICES
Cloud 9 Pay currently supports two EMV devices. Pictured below are the two supported models:
SETTING UP THE INGENICO LANE/3000
Pairing the Device
1. Boot up the device by connecting it to a power source and Ethernet port.
Note: A successful connection with the PayGuardian Cloud API will require connecting the device to a Wi-Fi network with a US-based IP, or a Wi-Fi network whose static IP is whitelisted by BridgePay.
2. Once the device fully loads, a Welcome message on a blue background will be shown. Additionally, a Settings option will be shown for the first minute the device is turned on
3. After selecting the Settings option, the Terminal ID of the device will be shown, and a new option labeled Pair will appear.
4. Pressing the Pair option will trigger a prompt to enter the 5-digits pairing code. Submitting the code (shown by Cloud 9) will successfully pair the device to a Cloud 9 site.
- The terminal ID should match what is shown under the Settings option.
Note: If the Settings option disappears, reboot the device by pressing both the
yellow < button and the “.,#*” button for approximately 10 seconds.
SETTING UP THE PAX A77/A920
Pairing the Device
1. Boot up the device and connect it to the Wi-Fi.
- The device runs on Android, so the process of connecting it to a Wi-Fi
network should be similar to an Android smartphone.
Note: A successful connection with the PayGuardian Cloud API will require connecting the device to a Wi-Fi network with a US-based IP, or a Wi-Fi network whose static IP is whitelisted by BridgePay.
2. Open the PayGuardian app.
- It should open automatically when the device is powered on.
VALIDATING
3. Clicking on the three dots at the top-right corner will open a menu with several options. Find the “Pair Device” option and press it. This should prompt a 5-digit pairing code. Submitting the code shown by Cloud 9 will successfully pair the device to a Cloud 9 site.
4. Once the device is paired, the Device Name entered in Cloud 9 should show at the top of the PayGuardian app, and the Terminal ID of the device will appear in Cloud 9.
- To check the Terminal ID on the device itself, swipe left on the PayGuardian app.
YOU’RE ALL SET!
Your EMV device should now be set up to work with Cloud 9 Pay and can be attached to payment processor accounts.
For any additional questions regarding this process, Cloud 9 Support is happy to assist:
Phone: 1-800-394-6050 OPTION 2*
Email: cloud9support@planetdds.com