When ACH accounts are set up with PDDS Pay for automatic payments, emails will be sent by Stripe to authorize the charges. The responsible party will need to verify the information in these emails with their bank account in order to use the account for ACH payments.
Your office must be set up with PDDS Pay through Stripe in Cloud 9 and be authorized for auto pay ACH transactions for this article to apply. You should already be familiar with adding payment methods and setting up auto pay accounts within Cloud 9.
When you add a new payment method for a responsible party and it is a bank account, rather than a credit card, this will be an ACH account. After saving the payment method under the responsible party,
the responsible party will receive two emails as part of the ACH verification process. The second email has a link they need to use to complete the confirmation. Below is an example of that email.
-Example text from PDDS ACH Email Authorization:
To complete your payment to PlanetDDS | Cloud 9, please verify your bank account by following these steps:
1. Login yo your Bank of America, N.A., (this is just an example, your bank will be listed here), and view recent transactions for account XXXX.
2. Find a $0.01 deposit received from PlanetDDS | Clodu 9 on or near February 13, 2025.
3. Locate the 6 digit verification code in the transaction description starting with "SM".
4. Verify your account and complete payment by entering the code on the secure verification page: "Verify Now". (Follow the Verify Now link to the confirmation page.)
If the microtransaction is successful they will see this screen where they will enter the code from the deposit to complete the verification. Below is an example of the last verification step. 
-Example text from Confirmation Web Page:
"We Deposited $0.01 to ••••XXXX on 02/12/2025. To verify this account, enter the 6-digit code starting with an "SM" from that deposit."
If the microdeposit fails the responsible party will see a 'transaction failed' when they click the link on the second email.
You can use the report labeled 'ACH Payment Method Verification Status Report - PDDS Pay' to check the status of the verifications. Failed means that the transactions were not able to go through and the responsible party will need to contact their bank. Pending means the responsible party has not completed the verification yet.
If accounts are marked as pending and the responsible party has not received the emails, the first step is to have them check their junk or spam folders. The emails may route there due to their email provider or email client. They will often need to move the email to their inbox in order to be able to click the links in the email.
If the emails need to be re-sent, either because the responsible party is unable to locate the email or there was an issue with the account that has been rectified, you will need to delete the payment method and re-enter it. The emails are generated from Stripe, not Cloud 9, so the only way to re-send the emails is to delete and re-enter the payment method.
As always, if you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.