Financials

Autopayments

• Cloud 9: Orthobanc Payments
• Cloud 9 Autopayment Queue
• ACH Error on Patient Ledger
• How to Cancel an Autopayment when an Early Payment is Made

Patient / Family Ledger

• Incorrect Balance Showing in "All" Tab Only
• Saving a Card as a 'Saved Payment Method' for One Time Payments in Cloud 9
• Posting a One Time Credit Card Payment in Cloud 9
• Wrong Responsible Party (RP) Chosen for a Patient
• Cloud 9: Printing or Emailing a Statement from the Patient Ledger
• Post Family Payment

Adjustments

• Duplicate Reversals or Adjustments in Cloud 9
• Post Adjustment Error
• Balance Adjustment Basics
• Cloud 9 Contract Adjustment Error
• Move Money From Due Now to Future Due or Future Due to Due Now
• Transfer Adjustment: Moving money from one ledger to another

See all 12 articles

Contracts

• Cloud 9: Resolving the "Value Should Match Future Due" Contract Error
• Cloud 9 Contract Creation
• How Can I Delete a Contract?
• Write Off a Contract
• Contract with a Single RP Quick Guide
• Contract with an RP and Insurance Quick Guide

See all 11 articles

Insurance

• Cloud 9: Time of Service (Medicaid) Insurance Feature
• How to Print an Envelope for an Insurance Company
• Entering an Insurance Billing Center in Cloud 9
• Insurance Claim Quarterly Roll Up
• Posting Bulk Insurance Payments in Cloud 9
• Insurance Claim Information

Late Fee Queue

• Late Fee Queue
• No Show Charges

Financial Arrangements (FA)

• What are Financial Arrangements and how do I set them up?

Setup Items

• Cloud 9 Default Posting Location Settings
• Adding a Transaction or Charge to an Appointment Type

Close the Day / Month

• Cloud 9: Monthly Close and Monthly Close Reports
• Cloud 9: Daily Close and Daily Close Reports

Statement Queue

• BDS Quick Start Guide
• Cloud 9 Statement Queue

Stored Payment Methods

• C9 PDDS Pay: ACH Authorization Email
• ACH Error on Patient Ledger
• Processing a One Time Payment with a Saved Payment Method in Cloud 9