Summary
Cloud 9 uses information from regional Insurance Billing Centers to process claims and route them to the correct billing center based on the patient’s insurance policy. Sometimes offices will need to enter new ones.
Before adding an Insurance Billing Center, you must have the permission to "Edit Library Items." This needs to be added to your Edit > Setup > Employee profile under permissions by the practice. Once the permission is added log out and back into Cloud 9 for the changes to take effect.
It is important to note that entering in an Insurance Billing Center in Cloud 9 involves adding an insurance Payer Code and an Insurance Company.
What if the Payer Code is not found? Please reference this article: Payor Codes
What if the Insurance Company Name is not found? Please reference this article: How to Add an Insurance Company in Cloud 9
How to enter an Insurance Billing Center:
Step 1. Follow this path: Edit > Setup > Insurance Billing Centers:
Step 2. Then, select the blue "Add+" button to add a New Insurance Billing Center:
Step 3. Once the Blue "Add+" button has been clicked, a screen will pop up that looks like the screenshot below:
Step 3b: Notice that for the Payer Code and Insurance fields, there are spyglasses. Clicking on the spyglass allows us to locate the Name of the Insurance Company, and we can do the same for the payer code. We can type the name of the company or the payer code and those should come up. We would then choose the Payer Code and Insurance Company Name for this Insurance Billing Center.
Step 4. On the Add Insurance Billing Center pop up, there are several fields to fill in. See the screenshot below, which uses Blue Cross Blue Shield of Georgia as the example.
**The next step is to fill in each field:
Step 5. Once the information is filled in on the Add Insurance Billing Center pop up, you will click the Green Save button. The Insurance Billing Center has been added.
Once your Insurance Billing Center is complete and set up with the payor code, Insurance Company, and billing address, you will be good to go to send e-claims as long as your office has an integrated E-claims provider with Cloud 9.
As always, if you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.