Occasionally, when applying schedule templates to a specific date, you may see an issue of the template not saving. When this happens, you can follow these steps to remedy the issue.
- Navigate to the specific schedule day from HOME>SCHEDULE
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Highlight the entire schedule on the specific date and select "clear overrides"
3. Go back to your Schedule Template tab at EDIT>SCHEDULE TEMPLATES and APPLY the Schedule Template to your date and Save.
As always, if you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.