Keywords: Dental Xchange, e-claims, electronic claims, clearinghouse, insurance claims, implementations, Cloud 9 Academy, e-claims setup, claim submission
Summary
Dental Xchange is the integrated clearinghouse for electronic claims in Cloud 9. This article explains what Dental Xchange is, how to get started if your practice is not yet signed up, and where to find additional learning resources.
Overview
Dental Xchange is the clearinghouse integrated with Cloud 9 for submitting electronic claims (e-claims). It is currently the only integrated clearinghouse available for e-claims within Cloud 9 Software. If your practice is already signed up with Dental Xchange, you can begin sending e-claims directly from Cloud 9. If your practice is not yet signed up, our team can help walk you through the process of getting started.
Already Signed Up for Dental Xchange?
If your practice already has a Dental Xchange account, you are ready to start sending e-claims from Cloud 9. If you need help with the setup or integration settings within Cloud 9, please reach out to Cloud 9 Support and we will be happy to assist.
If you are already set up with Dental Xchange but are experiencing issues submitting claims, please contact Cloud 9 Support. We will work with you to diagnose the issue and get your e-claims submitting correctly again.
Not Yet Signed Up for Dental Xchange?
If your practice is not yet signed up for Dental Xchange and is interested in sending e-claims through Cloud 9, the next step is to contact Cloud 9 Support. Here is what to expect after you reach out:
- Cloud 9 Support will connect you with our Implementations team to get the process started.
- Our Implementations team will reach out to walk you through the sign up process, review the associated costs, assist with completing the setup, and make sure the integration settings are configured correctly in Cloud 9.
- Cloud 9 Academy resources will also be provided to help your practice learn how to best utilize e-claims and Dental Xchange within Cloud 9. Cloud 9 Academy is our online learning platform designed to help practices get the most out of Cloud 9 Software.
As always, if you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.