Information / FAQ's

Cloud 9 Onboarding Resources

• Pre-filled Patient Information on MyTooth Forms
• Creating Conditional Fields using the Conditional Settings tab for MyTooth Forms
• Most Commonly Used Fields in Cloud 9 MyTooth Form Builder and how to Modify them using Settings
• MyTooth Cloud 9 Form Creation
• MyTooth Forms Submission URL & Patient Experience
• MyTooth Analytics Section

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Internal Procedures

• Cloud 9 Enhancement Requests
• ACH Authorization Emails with Planet DDS Pay
• Why must I use a Static IP Address during Business Hours?
• Guide to Receiving Remote Support from Cloud 9
• Patient Locator Bar
• What are the Different Types of Adjustments and When Should I Use Each of Those?

Contact Us

• Planet DDS: Cloud 9 Billing
• Birdie Recordings: A How-To Guide
• Sales
• How do I contact Cloud 9 Support?
• Training

System Requirements

• Cloud 9 and SSO's
• Character Limits
• Hardware Features and Requirements
• Software
• Browser
• Network

See all 7 articles

Can't Log In / Expired Password

• Why is Cloud 9 randomly logging me out?
• Login Issues: Locked Account
• How to Reset an Employee Password