Information / FAQ's

Cloud 9 Onboarding Resources

• Planet DDS Standalone Payments
• Cloud 9: Dental Xchange and Electronic Claims (E-Claims)
• Cloud 9: Migrating Patient Records from Another Software
• MyTooth Cloud 9 FAQ
• Pre-filled Patient Information on MyTooth Forms
• Creating Conditional Fields using the Conditional Settings tab for MyTooth Forms

See all 21 articles

Internal Procedures

• Cloud 9 Enhancement Requests
• C9 PDDS Pay: ACH Authorization Email
• Why must I use a Static IP Address during Business Hours?
• Guide to Receiving Remote Support from Cloud 9
• Cloud 9 Patient Locator Bar
• What are the Different Types of Adjustments and When Should I Use Each of Those?

Contact Us

• Planet DDS: Cloud 9 Billing
• Birdie Recordings: A How-To Guide
• Sales
• How do I contact Cloud 9 Support?
• Cloud 9: Training Resources

System Requirements

• Cloud 9 and SSO's
• Character Limits
• Software
• Browser
• Network
• Peripheral Equipment

Can't Log In / Expired Password

• Why is Cloud 9 randomly logging me out?
• Login Issues: Locked Account
• Cloud 9 Employee Password Reset