Cloud 9 Software now boasts a newer, easier, more transparent process for clients to submit enhancement requests. Cloud 9 now integrates with the Cloud 9 Ideas Portal, (Aha!) using a secure single sign-on, (SSO), allowing practices to easily submit and track product feedback from within their Cloud 9 URL.
The process is simple. Click on Help > Give Feedback within Cloud 9. This will take you to the main Cloud 9 Ideas Portal Page.
As you can see in the screenshot above, from this page you can see All Ideas, (enhancement or feature requests other users have submitted), and on the left hand side you can see Ideas you have submitted, Ideas you have voted on, and Ideas you have subscribed to follow for updates. You can also use the filter by category to see specific Ideas or enhancement requests.
You can also vote on existing ideas that will link to your Cloud 9 username. This is helpful because it lets our Product team know of high interest in a particular Idea or Enhancement Request so they can try to work with internal teams to implement popular requests when possible.
To submit a new Idea or request Click the "+ Add A New Idea". This will take you to the below screen where you can input a request.
As you can see in the above screenshot, you will simply enter a one sentence summary of your Enhancement Request or Idea and then it will show if there are similar ideas you can vote on. The next section is where you add the specific details regarding the Enhancement Request or Idea. You can also add how this would be helpful for your practice. Lastly, it will prompt you to select a category for your idea. Then just click "Add Idea" at the bottom and it will get submitted.
As always, if you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.