Keywords: DentalOS, single sign-on, SSO, MFA, user management, DSO, unified login, access management, Planet DDS, Denticon, Cloud 9, Apteryx
Summary
This article introduces DentalOS, Planet DDS's unified platform that connects Denticon, Cloud 9, and Apteryx under one login and one place to manage your team and settings. It covers what DentalOS does, who it is for, and how to get started.
What Is DentalOS
DentalOS is Planet DDS's new platform layer that connects the tools your practice runs on into one place. Instead of separate logins and separate admin screens for each product, your team has one login and one place to manage staff, settings, and access across Denticon, Cloud 9, and Apteryx.
For dental and orthodontic service organizations managing multiple locations and multiple products, DentalOS removes the daily friction of disconnected systems. One login for staff, one place for admins, and one consistent experience across every product your organization uses.
What DentalOS Does
DentalOS helps your organization by:
- Giving every staff member a single login that reaches every Planet DDS product they are assigned to.
- Adding or removing a team member once and having that change take effect across every product they use.
- Managing security for your entire organization from one place, including multi-factor authentication and single sign-on.
- Setting up and organizing your locations and teams the way your organization actually operates, whether that is by region, brand, or individual office.
- Seeing all of your Planet DDS products and tools from one centralized dashboard.
Key Features
Single Login for Staff
Staff log in once and see every product they have access to on one home screen. Clicking a tile opens that product directly with no second login required.Centralized Staff Management
Admins add staff, assign their roles, and set which products they can access all from one place. When someone joins the team, they are automatically set up in the products they need. When someone leaves, disabling their account in DentalOS removes their access everywhere at once.Organization-Wide Security
Admins can require multi-factor authentication, set password policies, and enable single sign-on with Entra ID for the entire organization from one security settings screen. No need to configure security separately in each product.Built for How DSOs and OSOs Operate
DentalOS supports multi-location, multi-brand organizations with the ability to organize practices and locations the way your business actually runs. As your organization grows, DentalOS grows with it.Activity Log
Every change made in DentalOS is tracked and searchable. Admins can see who made a change and when, giving your organization a clear, auditable record of access and activity.Self-Service Password Management
Staff can reset their own passwords without contacting an admin, getting them back to work faster. Organization admins control whether self-service password changes are allowed.
Who DentalOS Is For
DentalOS is available to new Planet DDS customers signing on after September 1, 2026, as well as existing multi-product customers looking to simplify how they manage access across their organization. If your practice uses Denticon, Cloud 9, and/or Apteryx, DentalOS is the platform that connects them.
How to Get Started
New customers: DentalOS is set up automatically as part of your onboarding. No extra steps are needed on your end.
Existing customers: Reach out to your Customer Success Manager to learn about moving to DentalOS and what the transition looks like for your organization.
Once your account is set up, your administrator can log in and immediately begin adding locations, setting up staff, configuring security settings, and assigning product access, all from one place.
What Is Coming Next
DentalOS is built to grow. Future phases will bring additional capabilities including connections to a wider set of partner tools and AI-powered features designed to help your organization do more with the data you already have. The foundation being laid today is what makes those future capabilities possible.
Still Have Questions?
Reach out to your Planet DDS Account Manager or Customer Success Manager to learn more about DentalOS and what it means for your organization. You can also contact Cloud 9 Support using any of the options below.
As always, if you have any further questions, please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.