When you have Cloud 9 Connect, the Cloud 9 Support team can help you with a request to update a Sender Email Address. For C9 Connect there are back end settings for each location for Sender Email Address for Recurring Email or Text Campaigns and Appointment Reminders. If an email address needs to be changed for a location or for a specific action, (for all recurring campaigns or all appointment reminders), you will want to Contact Cloud 9 Support so we can forward the request to the correct team to update that setting on the back end.
Please contact Cloud 9 Support and we will assist in getting this updated.
As always, if you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.
C9 Connect Sender Email Address Update
