Cloud 9 Connect is our advanced communication package that includes features such as Automated Reminders, Two-Way Messaging, and Patient Communication options through the Scheduled Contract Payments Automation Tool. Additionally, the package offers the Recurring Campaigns feature, which supports both one-time and ongoing mass email and patient follow up care text campaigns, as well as a new capability for financial text campaigns. For more information, please review the links provided below and feel free to contact Support with any questions.
Cloud 9 Connect Links
-C9 Connect Appointment Campaigns This is where you set up the rules that govern automated appointment reminders. You can also view these helpful articles for Appointment Campaigns Templates:
-Creating Text Reminders Appointment Campaigns
- Creating Email Reminders Appointment Campaigns
-C9 Connect Reminders Dashboard This is where you can view all sent appointment reminders.
-C9 Connect Two Way Messaging This is where you can learn how to use the Two Way Messaging Module.
-C9 Connect FAQ's This page has some common FAQs for those considering Cloud 9 Connect, or new clients learning about it.
-C9 Connect Troubleshooting This page includes common problems in C9 Connect, and how to diagnose and fix them.
Recurring Campaigns Links:
-Recurring Campaigns Overview
-Recurring Campaigns: Employee Permissions
-Recurring Campaigns: Creating an Email Template
-How to add a Sender Address and Unsubscribe Link to Email Template
-Creating a Text Template
-Recurring Campaigns: Recipient Lists
-Creating & Sending Recurring Campaigns.
Financial Text Campaigns
Cloud 9 Connect is now proud to offer our brand new Financial Text Campaigns! -How do we setup and use Financial Campaigns via Cloud9 Connect?
-Video: How to create and send Financial Campaigns via Cloud9 Connect.
-How to set up a Responsible Party recipient list for financial campaigns.
-How to Create a Financial Campaign Template.
-How to setup up a financial campaign for a Responsible Party with an aged balance.
-Example of how to set up message intervals for Financial Campaigns.
You can also create customized Patient Communications Options for the Scheduled Contract Payments. Follow this link to learn more: Creating Text Templates For Scheduled Contract Payment Patient Communications Options.
As always, if you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.
Cloud 9 Connect - About
