Cloud 9: MyTooth Introduction

• Reduce call volume and missed appointments. 
• Improve patient satisfaction, conversion, and retention. 
• Eliminate paper intake and manual data entry. 
• Maintain consistent workflows across one or multiple locations. 
• Gain visibility into booking and form performance through analytics.

Patients can book appointments online using real‑time availability from the Cloud 9 schedule, helping reduce front‑desk calls and manual scheduling while keeping chairs full. The booking experience is mobile‑friendly and easy to use, while practices stay in control of:

• Which providers and appointment types are available online.
• Booking rules such as same‑day availability, future booking windows, and reschedule limits.

During booking, MyTooth can also collect important information upfront, including:

• Insurance details
• Uploaded documents (such as ID or insurance cards)
• Custom notes specific to the appointment

This allows staff to prepare ahead of time and reduces delays at check‑in.

MyTooth also replaces paper intake with customizable digital forms that patients can complete, sign, and submit from any device. Forms and packets can be tailored by location, provider, or appointment type and sent via SMS, email, QR codes, or public links.

All submitted information syncs to Cloud 9 in real time, including patient demographics and medical history—improving accuracy, saving staff time, and creating a smoother experience for patients from booking through check‑in.


Centralized Control and Visibility
The MyTooth Admin site provides a centralized dashboard to manage scheduling, forms, communications, and workflows across all locations.

• Full visibility into bookings, forms, and patient activity.
• Role-based access to control who can make changes.
• Enterprise-ready configuration and consistent branding for multi-location organizations.

How MyTooth Works
MyTooth securely connects to Cloud 9 during onboarding.

1. Providers, schedules, locations, and appointment types sync automatically.
2. Staff configure scheduling, forms, and workflows in the MyTooth Admin site.
3. Patients book appointments and complete forms online.
4. Submitted information updates Cloud 9 patient records in real time.
5. Staff manage everything from a centralized dashboard.

By combining online scheduling, digital intake, and centralized workflow management, MyTooth helps practices reduce call volume, improve operational efficiency, and deliver the modern digital experience patients expect.