Keywords: Cloud 9 Connect, automated reminders, two-way messaging, recurring campaigns, financial campaigns, patient communication, scheduled contract payments, appointment reminders
Summary
This article provides an overview of Cloud 9 Connect, Cloud 9's advanced communication package. It includes links to resources covering automated reminders, two-way messaging, recurring campaigns, financial text campaigns, and patient communication options for Scheduled Contract Payments.
Overview
Cloud 9 Connect is our advanced communication package that includes the following features:
Automated Reminders: Set up and manage automated appointment reminders for your patients.
Two-Way Messaging: Communicate with patients directly through a two-way messaging module.
Recurring Campaigns: Send one-time or ongoing mass email and text campaigns, including patient follow-up care and financial text campaigns.
Patient Communication Options: Customized communication options through the Scheduled Contract Payments Automation Tool.
Interested in adding Cloud 9 Connect? Reach out to Cloud 9 Support and we will send your request to Account Management, who can assist with a demo and answer any questions.
Cloud 9 Connect Links
- C9 Connect Appointment Campaigns This is where you set up the rules that govern automated appointment reminders. You can also view these helpful articles for Appointment Campaigns Templates:
- Creating Text Reminders Appointment Campaigns
- Creating Email Reminders Appointment Campaigns
- C9 Connect Reminders Dashboard This is where you can view all sent appointment reminders.
- C9 Connect Two Way Messaging This is where you can learn how to use the Two Way Messaging Module.
- C9 Connect FAQ's This page has some common FAQs for those considering Cloud 9 Connect, or new clients learning about it.
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C9 Connect Troubleshooting This page includes common problems in C9 Connect, and how to diagnose and fix them.
Recurring Campaigns Links:
- Recurring Campaigns Overview
- Recurring Campaigns: Employee Permissions
- Recurring Campaigns: Creating an Email Template
- How to add a Sender Address and Unsubscribe Link to Email Template
- Creating a Text Template
- Recurring Campaigns: Recipient Lists
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Creating & Sending Recurring Campaigns.
Financial Text Campaigns
Cloud 9 Connect is now proud to offer our brand new Financial Text Campaigns!
- How do we setup and use Financial Campaigns via Cloud9 Connect?
- Video: How to create and send Financial Campaigns via Cloud9 Connect.
- How to set up a Responsible Party recipient list for financial campaigns.
- How to Create a Financial Campaign Template.
- How to setup up a financial campaign for a Responsible Party with an aged balance.
- Example of how to set up message intervals for Financial Campaigns.
You can also create customized Patient Communications Options for the Scheduled Contract Payments. Follow this link to learn more: Creating Text Templates For Scheduled Contract Payment Patient Communications Options.
As always, if you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.