Keywords: C9 Agent, installation, TWAIN driver, x-ray, scanner, acquire, register, Cloud 9, xray, acquire
Summary
This article walks through how to download, install, and register the C9 Agent in Cloud 9. The C9 Agent connects x-ray machines and scanners to Cloud 9 using a TWAIN driver, which must be installed on the computer before beginning.
Overview
For a more in depth overview of C9 Agent see THIS ARTICLE.
The C9 Agent connects x-ray machines and scanners to Cloud 9 using a TWAIN driver.
Before you begin: The TWAIN driver for your scanner or x-ray machine must be installed on the computer prior to starting the C9 Agent installation. If a scanner or x-ray machine does not have a TWAIN driver, it cannot be used with C9 Agent.
Step 1: Download the C9 Agent
The C9 Agent can be downloaded directly from inside Cloud 9.
- In Cloud 9, click the Help icon (the question mark inside a circle, located to the left of your user avatar).
- Select Download C9 Agent.
Step 2: Install the C9 Agent
Once the file downloads, it will appear in the upper right of the browser.
- Double-click the file and run it.
- Follow the installation prompts to complete the installation.
Step 3: Launch and Register the C9 Agent
Once installation is complete, launch the C9 Agent. It will prompt you to register for the first time. Fill in the fields below:
- Agent Name: This is the name that will appear when you click the Acquire button in Cloud 9. Name it something identifiable for the workstation or device (e.g., Front Desk, Benton X-Ray, Jesse's Scanner).
- Cloud 9 URL: Enter your practice URL in this format: https://sitename.cloud9ortho.com, do not include /HTML5 at the end.
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Username and Password: Use any active Cloud 9 username and password for your practice.
Once entered, click OK. If registration is successful, the C9 Agent will display Connected in the upper left corner.
Note: During installation you will have the option to select a checkbox to launch the C9 Agent automatically on startup. If you did not select this, you can find the C9 Agent icon—an orange and blue kite—on your desktop and double-click it to launch it manually.
Step 4: Select Your TWAIN Device
After registering, click Select TWAIN Device and fill out the appropriate dropdowns using the definitions below:
- TWAIN Device: Use this for scanners only.
- Ceph Device: Use this for Cephalometric or Ceph x-ray machines, or for taking an image series.
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Pan Device: Use this for Panoramic x-ray machines.
The 'Use TwainCap' button can be used for X-ray machines that have known compatibility problems with the C9 Agent. The list of the known compatibility problems with C9 Agent article can be found HERE.
Step 5: Acquire in Cloud 9
Once the TWAIN device is selected, you are ready to acquire in Cloud 9.
- For scanned documents, go to the patient's Document Cabinet and click the blue + to acquire.
- For x-rays, go to the patient's Image Screen and click the blue + to acquire.
- Select the agent name you registered in Step 3. This will open the scanner or x-ray software and allow you to acquire.
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As always, if you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com, or chatting us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us, or giving us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.