The Cloud 9 treatment card is designed to display the people related to the patient in the top right hand corner of the screen. This can be viewed in the screenshot below.
The patients professional will display as the first relationship, and if parameters are met, highlighted yellow.
The system is coded in such a way that only the relationship type "Dentist" or "General Dentist" will be highlighted and displayed first. If the patient's professional is an ENT or Endodontist, they can still appear on the relationship, but only a relationship type with Dentist in the name will be shown first and highlighted yellow. This is expected behavior, as it is hard coded to show the Dentist highlighted yellow at the top.
If you have any further questions please do not hesitate to reach out to Cloud 9 Support by emailing us at cloud9support@planetdds.com . You can chat with us online using the chat bubble on the lower right at https://cloud9support.planetdds.com/hc/en-us . You can also give us a call during our business hours of 8:00 AM EST to 8:00 PM EST at the 1.800.394.6050 option 2.